Craft an onboarding communication plan

Goal. Use ChatGPT (or a comparable assistant) to produce an onboarding communication plan with three components: a welcome packet, an FAQ, and talking points for hiring managers.

Scenario. Use your own organisation, or Brightwater hiring a Customer Support Specialist who starts on Monday 9 November 2026. Use the source facts from Exercise 2.3 and the PTO excerpt from Exercise 2.2. Mark anything else you need as [CONFIRM].

Steps.

1. Plan the timeline. Ask the assistant to propose a communication schedule from offer acceptance to day 90: what is sent, when, by whom, through which channel. Edit it into a table.
2. Welcome packet. Produce a welcome letter (under 250 words), a first-day and first-week schedule, a “what to bring and what to expect” list, and a one-page 30-60-90 day outline. Use your voice card.
3. FAQ. Generate the 12 to 15 questions a new hire is most likely to ask. Answer only those your sources support; mark the rest [CONFIRM] with the name of the person who would know. Do not let the model answer from general knowledge.
4. Hiring manager talking points. One page: what to say and do before day one, on day one, and at the end of week one, plus three things to avoid (for example, making promises about promotion).
5. Evaluate. Run every component through the rubric in Lesson 2.4 and record what you changed.
6. Document the process. Save your prompts as templates and note what you would do differently.

Deliverables. The timeline table; the three components; your completed rubric; your saved prompt templates.

Check your work. Is every fact traceable to a source? Is every unknown marked rather than guessed? Would a manager with five minutes to prepare find the talking points usable?