Choose the guardrails

For each scenario, name the patterns you would use and why. Suggested answers are in Appendix F.

• An AI step sorts incoming HR emails into “benefits”, “payroll”, “leave” and “other”, and forwards each to the right inbox.
• A Zap sends a reminder to employees who have not completed mandatory training by the due date.
• A Zap generates offer letters from a template when a recruiter marks a candidate “approved to offer”.